Booking: We can only guarantee a room hire once the booking form has been returned by fax, email or post.
Times: Full day hire from 8:30am – 5:30 pm. Half day hire from 8:30am – 12:30pm or 1:00pm – 5:30pm. An additional charge may be incurred for venue hire outside these hours.
Equipment: Rooms are equipped with projectors and computers. Additional equipment may be available at additional cost.
Payment: Cheque, credit/debit card or baCs payment must be received within 15 days of invoice. For payments made by credit card, we will contact you before your event to collect your payment over the phone.
Personal belongings: We cannot be held responsible for the lost or damage of any personal belongings left at the venue.
Code of conduct: You will take full responsibility for any damage to our premises, furniture or other equipment during the time of the hire.
Special requirements: Please notify us of any dietary requirements or disabilities on 0800 731 7594.
Parking: Free delegate parking has been arranged through Truro Park and Ride. There is limited disabled parking at the venue, please call 0800 731 7594 to reserve a space.
Deposit: Deposits may be required for some bookings.
Cancellations: Any cancellation must be received in writing, via post, fax or email. Full hire costs will be payable on cancellations made 7 days before the event. Cancellations up to 14 days before the event will incur 50% of anticipated charges. Earlier cancellations will incur no cost.
Catering: All catering requests need to be confirmed 7 days prior to the event.
Provisional bookings: Provisional bookings will be held for 14 days, after this time we cannot guarantee availability.