The only way to long term success is to delight your customers by delivering excellent customer service, every time.
|Excellence in Customer Service||The Business Space - Truro (map)||7||28-06-2013||7 days||£135.00|
This course is for anyone who wishes to develop their skills in customer service; you may work with customers directly in a sales position or indirectly over the phone or email. Everyone will benefit from developing excellent customer service skills.
There are no formal entry requirements for this course.
This course covers a variety of modules, which include:
During this course, you will put together an action plan to implement in your workplace.
Upon successful completion of this course, you will have the confidence to use your new skills and techniques to boost customer service. Delegates are encouraged to implement their Action Plan in the workplace while using a coach to assist in the delivery of their Plan.
Cornwall College Business offers a wide range of business courses in a variety of areas including Management and Leadership, IT, Accounting, Finance and Legal. Our courses vary in length and can be tailored to suit your business needs. Contact us to discuss your options further.
Contact us for more information.
* All prices shown on this website are accurate to the best of our knowledge, however, we reserve the right to amend the price of a course without prior notice. Prices may be subject to additional charges for registration, books or examinations. Please call our course booking team to find out the latest prices for this course - 0800 731 7594.