Excellence in Customer Service
Summary
The only way to long term success is to delight your customers by delivering excellent customer service, every time.
| Course Title | Location | Hrs/Wk |
Start |
Duration |
Fee |
 |
|
|
|---|---|---|---|---|---|---|---|---|
| Excellence in Customer Service | The Business Space - Truro (map) | 7 | 28-06-2013 | 7 days | £135.00 |  |  |  |
Who is this course for?
This course is for anyone who wishes to develop their skills in customer service; you may work with customers directly in a sales position or indirectly over the phone or email. Everyone will benefit from developing excellent customer service skills.
Entry requirements
There are no formal entry requirements for this course.
Course overview
This course covers a variety of modules, which include:
- Principles of customer service
- The value of excellent customer service and the cost of poor customer service
- Four Principles of Success – “Customer Focused Mission”, Customer REAL needs, “Go the Extra Inch” and Customer Service Measures
- The effective approach in delivering excellent customer service
- Applying excellent customer service in the real world
- Managing difficult people and complaints
- How to get that sale and build long term relationships
- Measuring progress
During this course, you will put together an action plan to implement in your workplace.
What's next?
Upon successful completion of this course, you will have the confidence to use your new skills and techniques to boost customer service. Delegates are encouraged to implement their Action Plan in the workplace while using a coach to assist in the delivery of their Plan.
Cornwall College Business offers a wide range of business courses in a variety of areas including Management and Leadership, IT, Accounting, Finance and Legal. Our courses vary in length and can be tailored to suit your business needs. Contact us to discuss your options further.
Progression Routes
Why choose us?
- We are the leading provider of professional business training in the South West
- Our trainers have recent and relevant industry experience
- CCB provides learning for companies who want to train their staff as well as individuals who are seeking their own personal development
- With over 1000 courses including business skills, qualifications, bespoke training as well as a range of apprenticeship programmes, we help you add new skills to your organisation
- CCB offers flexible course delivery
- We can tailor any course to suit your business needs
- We have funding available to make your training budget go further
- An independent research study has shown that companies that have trained with CCB have seen 17% more growth than companies that have not
Additional Information
Contact us for more information.
* All prices shown on this website are accurate to the best of our knowledge, however, we reserve the right to amend the price of a course without prior notice. Prices may be subject to additional charges for registration, books or examinations. Please call our course booking team to find out the latest prices for this course - 0800 731 7594.
