Customer Service EDEXCEL NVQ Certificate Level 2
Summary
This NVQ course will equip you with a wide variety of key customer service skills, suitable for any sector or size of organisation. The qualification will allow you to demonstrate your competence in a range of customer service skills.
| Course Title | Location | Hrs/Wk |
Start |
Duration |
Fee |
 |
|
|
|---|---|---|---|---|---|---|---|---|
| Customer Service EDEXCEL Certificate Level 2 (Work Based Learning) | Cornwall College Saltash (map) | 1 | TBA | 36 weeks | PLEASE CALL* |  |  |  |
| Customer Service EDEXCEL Certificate Level 2 (Work Based Learning) | Cornwall College St Austell (map) | 1 | TBA | 15 weeks | PLEASE CALL* | | | |
Who is this course for?
This course is for anyone who is working in a customer facing role and would like to develop their customer service skills. Some of the job roles that you could be doing whilst completing this qualification are:
- Bank/building society customer adviser
- Contact centre operator
- Customer service adviser (Post Office)
- Customer service assistant/manager
- Hotel receptionist
- Local government customer services officer
- Medical receptionist
Entry requirements
There are no formal entry requirements for this course, although it is expected that you will be working in the customer service sector.
Course overview
This qualification includes a variety of topics including:
- principles of customer service
- impressions and image
- delivery
- handling problems
- development and improvement.
The course can be tailored to suit the responsibilities of the individual in their job role. The course is assessed in the workplace by an industry expert from Cornwall College.
What's next?
Upon successful completion, you could progress onto the next level.
Progression Routes
Why choose us?
- We are the leading provider of professional business training in the South West
- Our trainers have recent and relevant industry experience
- CCB provides learning for companies who want to train their staff as well as individuals who are seeking their own personal development
- With over 1000 courses including business skills, qualifications, bespoke training as well as a range of apprenticeship programmes, we help you add new skills to your organisation
- CCB offers flexible course delivery
- We can tailor any course to suit your business needs
- We have funding available to make your training budget go further
- An independent research study has shown that companies that have trained with CCB have seen 17% more growth than companies that have not
Additional Information
Contact us for more information.
* All prices shown on this website are accurate to the best of our knowledge, however, we reserve the right to amend the price of a course without prior notice. Prices may be subject to additional charges for registration, books or examinations. Please call our course booking team to find out the latest prices for this course - 0800 731 7594.
