"Working with Cornwall College Business we have developed a bespoke sales and customer service training programme for our staff in our bakery retail stores. We see this as an excellent investment in the training of our staff, improving our customer care and service to our valued customers."
Louise Menear, Training Manager, Warrens Bakery
Britain’s most famous pasty company undertook training for their employees that resulted in tangible benefits for the company.
“Cornwall College Business staff has been fantastic from our point of view,” says Ginsters’ Training Manager Nicky Taylor. “They want to work with us and find the right solutions for us. If we identify a training need, they go away and find a way to deliver it for us, even if that means working strange hours at night.
“The College have been so flexible. It does quite a lot of the training on our premises. Our business operates at quite a fast pace, so we need things put in place quickly. We can be very demanding and sometimes we need to flex and change programmes to fit around our operational needs.”
Ginsters staff have received Skills For Life numeracy lessons and IT training as well as NVQs. Some have even taken Foundation Degree modules. CCB has also offered fun days where they learn cooking skills, African drumming, massage and more to help people develop a taste for learning.
“We now have a whole range of people who have genuinely switched on to learning. They are developing themselves inside and outside of work. That’s very important for us as a business.”
Ginsters
CCB’s flexible course offering and delivery made training easy. - Read more...
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