Customer Service Apprenticeship Level 2

Summary

“This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality or sport and recreation.” - National Apprenticeship Service

An apprenticeship is a great way to gain a qualification and earn real money. At the end of the course, you will have a nationally recognised qualification and no debts to pay!

With a Level 2 Customer Service Certificate, you are qualified to a junior level and may find yourself progressing to a more senior position with more responsibility. Thereafter you can start working towards the Level 3 Customer Service Certificate, by enrolling the Level 3 Apprenticeship.

Completing both the Level 2 and Level 3 Customer Service Apprenticeships will help you progress in your career through a supervisory level to management. The skills learned are transferable, and can be used in a number of job roles and industries.

In the future, you may be interested in continuing your apprenticeship studies through Cornwall College Business and enrol in the business administration, team leading, people management, leader management or accounting apprenticeships. Thereafter, you may wish to study further and complete an FdA Business or FdA E-business Management, followed by a BA (Hons) Business Enterprise through Cornwall College.

Course Title	Location	Hrs/Wk	Start	Duration	Fee
Customer Service Apprenticeship Level 2	The Business Space - Launceston (map)	TBC	TBA		PLEASE CALL*
Customer Service Apprenticeship Level 2	The Business Space - Plymouth (map)	TBC	TBA		PLEASE CALL*
Customer Service Apprenticeship Level 2	The Business Space - Truro (map)	TBC	TBA		PLEASE CALL*

Who is this course for?

This apprenticeship is designed for people who want to train on the job and gain a nationally recognised qualification in customer service.

If you are friendly, enjoy working with people and being the face of the company, this is a great apprenticeship for you to start your career. It supports any job that is customer focused either over the phone, face to face or via email e.g. front of house, reception, sales assistant, customer relationship manager, customer support officer and customer service executive officer.

Entry requirements

To enrol in this apprenticeship, you need to be aged 16 and over, have a minimum of 2 GCSEs at Grade C (ideally in English and Maths) and be employed in a suitable customer service position.

If you are interested in this apprenticeship and do not have the required GCSEs or an employer, speak to one of our Cornwall College Business Liaison Officers on 0800 731 7594.

Course overview

You will attend lectures at the Camborne, St Austell or Saltash campus 1 day per week for 1 year, while the remainder of the week is spent in the workplace.

During this apprenticeship, you will have the opportunity to select units to suit your job role and industry. You will learn how to deal with customers in writing and electronically, process complaints, build effective communication tools, improve the customer experience and develop customer relationships. This course can be tailored to your needs!

You will put together a portfolio of evidence to show that you are competent at the tasks you do every day, while receiving support from experienced Cornwall College tutors.

Upon successful completion, you will be awarded the following qualifications:

• Level 2 NVQ Certificate in Customer Service
• Level 2 Certificate in Customer Service

What's next?

With a Level 2 Customer Service Certificate, you are qualified to a junior a level and may find yourself progressing to a more senior position in your company with more responsibility. Thereafter you can start working towards the advanced Level 3 Customer Service Apprenticeship.

Completing both levels of the Customer Service Apprenticeship, will help you progress in your career to management level. The skills learned are transferable, and can be used in a number of job roles and industries.

In the future, you may be interested in continuing your apprenticeship studies through Cornwall College Business and enrol in the Business Administration, Team Leading, People Management, Leader Management or Accounting apprenticeships. Thereafter, you could progress to an FdA Business, BA (Hons) Business Enterprise or FdA E-business Management through Cornwall College.

Progression Routes

• Customer Service Apprenticeship Level 3

Why choose us?

• We are the leading provider of professional business training in the South West
• Our trainers have recent and relevant industry experience
• CCB provides learning for companies who want to train their staff as well as individuals who are seeking their own personal development
• With over 1000 courses including business skills, qualifications, bespoke training as well as a range of apprenticeship programmes, we help you add new skills to your organisation
• CCB offers flexible course delivery
• We can tailor any course to suit your business needs
• We have funding available to make your training budget go further
• An independent research study has shown that companies that have trained with CCB have seen 17% more growth than companies that have not

Additional Information

If you are interested in this apprenticeship, contact Cornwall College Business and complete an online apprenticeship form. If you meet the requirements, you will be invited for an interview and be given advice and guidance on how to proceed.

There are no apprenticeship course fees charged for anyone between the ages of 16 and 18.  For those aged 19 and over, fees do apply.

Contact us for more information.

* All prices shown on this website are accurate to the best of our knowledge, however, we reserve the right to amend the price of a course without prior notice. Prices may be subject to additional charges for registration, books or examinations. Please call our course booking team to find out the latest prices for this course - 0800 731 7594.